If you notice your device is not working properly, first try the Soft Reboot. This reboots our Access Point application instead of the entire device.

Go to Sites & Access Point > click the gear icon by the Access Point having an issue and then select "Soft Reset". Give the SwiftReader time to react and then check to see if things have cleared out.

If the issue persists, you have the option to remotely reboot the entire device. To do this, navigate to Hardware menu item, and select the "Intercom Readers" option. From there, you can choose to perform a complete reboot or a soft reset. Simply click on Reboot, and the device will restart.

If your device still does not work properly please open a support ticket with our team by emailing [email protected] and providing all the details of how the device was behaving, steps you took to resolve the issue, and how it is still behaving after those steps. Videos, pictures and as much details as you can provide us can help us pinpoint the issue.