Marcelino Diaz

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Recent activity by Marcelino Diaz Recent activity Votes
  • How do I create a PIN code for a Visitor?

    If you would like to create PIN codes for your visitors, you can easily do this through the Swiftlane app. First go to your profile and click on Visitor Access. From here you will be able to auto g...

  • Why am I not receiving Intercom calls from visitors?

    If you are a User/tenant/resident and have been added as a User in Swiftlane, you can first check the device to make sure you have been added in the Intercom Directory. Check the device by going to...

  • I can't find a User/Resident in the Intercom Directory

    If you cannot find a User/Resident in the Intercom Directory, please make sure the correct User is assigned in the Directory. See picture below for reference.    If on your Intercom Directory you d...

  • How do I change the text displayed in the Intercom Directory?

    If you are a tenant and would like to change the text displayed on the Tenant Intercom Directory, please contact your Admin so they can make the necessary adjustments. 

  • How to test Swiftreader internet speed?

    If you are noticing that your system continues to go offline it can be due to an unstable internet connection. Although the Swiftreader is connected via an ethernet cable, internet speed/connectivi...

  • Okta Integration

    If you use Okta as a platform to manage people within your organization or building and you would like to sync your Okta account with Swiftlane, we got you covered! This integration will allow you ...

  • How Do I Adjust The Volume On The Intercom?

    If you notice that the volume on your intercom is too low/high, do not worry! The volume for the intercom can be remotely adjusted through the Admin Dashboard. First you will need to click on Sites...

  • How to troubleshoot Door Controller

    If you are having trouble accessing your door and the SwiftReader gives you a message stating "Unlock Action Failed", there is an issue with the door controller.   Here are some steps you can take ...

  • How To Restrict Pin Creation by Access Group?

    How do I restrict specific Access Group(s) from creating pins for visitors?  As an admin you are able to make adjustments to your workspace as well as make edits for the Users within your building....

  • How to unlock the door with a landline phone?

    If you are receiving intercom calls to a landline phone you will need to press 9 to unlock the door for a visitor.  Intercom calls will come from the following number: (240) 709-1512.