Marcelino Diaz

If you are looking to gather data and create a report on unique users or visitors that have entered your building, you can export the following reports for relevant data.    You will first go to Re...

If your door is not latching properly and won't lock when closed there could be an issue with the door lock.    Please notify your building admin as a tech may be needed to resolve the issue. 

If you have access to multiple buildings/accounts using Swiftlane you can easily toggle between accounts via the Swiftlane app.  1. From the Swiftlane app you will press you account button (last ic...

If you have setup you Swiftlane profile so that you can receive your intercom calls via a Regular Phone Call, please be sure to save the phone number in your contacts so that you can confirm an int...

Download the Swiftlane mobile app from :     If you are logging in to the Swiftlane app for the first time, or you are already logged in but you notice the app is not responding or stuck on a speci...

If you use Okta as a platform to manage people within your organization or building and you would like to sync your Okta account with Swiftlane, we got you covered! This integration will allow you ...

If you notice that the volume on your intercom is too low/high, do not worry! The volume for the intercom can be remotely adjusted through the Admin Dashboard. First you will need to click on Sites...

If you are noticing that your system continues to go offline it can be due to an unstable internet connection. Although the Swiftreader is connected via an ethernet cable, internet speed/connectivi...

If you would like to create a PIN code for yourself, you can do so within the Swiftlane app. Go to your profile and click on ACCESS PIN.    You can assign yourself an auto generated PIN and change...

If you got a new phone and cannot access your building using Swiftlane you will need to do the following. (This is to be able to Remote Unlock the door with your mobile phone.) Reminder: If you hav...