Marcelino Diaz

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Recent activity by Marcelino Diaz Recent activity Votes
  • How to unlock the door with a landline phone?

    If you are receiving intercom calls to a landline phone you will need to press 9 to unlock the door for a visitor. 

  • How do I change the text displayed in the Tenant Directory?

    If you are a tenant and would like to change the text displayed on the Tenant Intercom Directory, please contact your Admin so they can make the necessary adjustments. 

  • What is a workspace name?

    A workspace name is the name of your building. If you do not know your workspace name, please contact your Admin. You can also retrieve the workspace name from the email invite you received from Sw...

  • How to test Swiftreader Internet Speed?

    If you are noticing that your system continues to go offline it can be due to an unstable internet connection. Although the Swiftreader is connected via an ethernet cable, internet speed/connectivi...

  • How can I edit my name or email?

      If you are a User and would like to change your name or would like to use a different email address for your Swiftlane account, please contact your Admin. 

  • How To Restrict Pin Creation by User Group?

    How do I restrict specific User Group(s) from creating pins for visitors?  As an admin you are able to make adjustments to your workspace as well as make edits for the Users within your building. P...

  • Why can't I Remote Unlock the door?

    If you are having trouble unlocking your door using the "Remote Unlock" button via the Swiftlane app, please check your Bluetooth settings within your mobile phone. Make sure your Bluetooth is enab...

  • I'm a new User, why is my email not recognized when attempting to login?

    If you are having trouble logging in for the first time and you are receiving a notification to check your email and try again, please attempt the following.  1. Make sure when inputting your works...

  • Why am I not receiving Intercom calls from visitors?

    If you are a tenant and have been added as a User in Swiftlane, please contact the admin of your building to make sure they added you to the Tenant Directory in Swiftlane. Before you reach out to y...

  • How do I create a PIN code for myself?

    If you would like to create a PIN code for yourself, you can do so within the Swiftlane app. Go to your profile and click on ACCESS PIN. You can assign yourself an auto generated PIN and change it ...