Marcelino Diaz

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Activity overview

Latest activity by Marcelino Diaz
  • Marcelino Diaz created an article,

    How to get a Report on Unique Users

    If you are looking to gather data and create a report on unique users or visitors that have entered your building, you can export the following reports for relevant data.    You will first go to Re...

  • Marcelino Diaz created an article,

    Door not latching?

    If your door is not latching properly and won't lock when closed there could be an issue with the door lock.    Please notify your building admin as a tech may be needed to resolve the issue. 

  • Marcelino Diaz created an article,

    How to add multiple accounts on Swiftlane mobile app?

    If you have access to multiple buildings/accounts using Swiftlane you can easily toggle between accounts via the Swiftlane app.  1. From the Swiftlane app you will press you account button (last ic...

  • Marcelino Diaz created an article,

    Whats the phone number Swiftlane intercom phone calls come from?

    If you have setup you Swiftlane profile so that you can receive your intercom calls via a Regular Phone Call, please be sure to save the phone number in your contacts so that you can confirm an int...

  • Marcelino Diaz created an article,

    I can't access the Swiftlane app

    Download the Swiftlane mobile app from :     If you are logging in to the Swiftlane app for the first time, or you are already logged in but you notice the app is not responding or stuck on a speci...

  • Marcelino Diaz created an article,

    Okta Integration

    If you use Okta as a platform to manage people within your organization or building and you would like to sync your Okta account with Swiftlane, we got you covered! This integration will allow you ...

  • Marcelino Diaz created an article,

    How Do I Adjust The Volume On The Intercom?

    If you notice that the volume on your intercom is too low/high, do not worry! The volume for the intercom can be remotely adjusted through the Admin Dashboard. First you will need to click on Sites...

  • Marcelino Diaz created an article,

    How to test Swiftreader internet speed?

    If you are noticing that your system continues to go offline it can be due to an unstable internet connection. Although the Swiftreader is connected via an ethernet cable, internet speed/connectivi...

  • Marcelino Diaz created an article,

    How do I create a PIN code for myself?

    If you would like to create a PIN code for yourself, you can do so within the Swiftlane app. Go to your profile and click on ACCESS PIN.    You can assign yourself an auto generated PIN and change...

  • Marcelino Diaz created an article,

    I Got A New Phone And Need Access To My Building

    If you got a new phone and cannot access your building using Swiftlane you will need to do the following. (This is to be able to Remote Unlock the door with your mobile phone.) Reminder: If you hav...