Marcelino Diaz

If your door is not latching properly and won't lock when closed there could be an issue with the door lock.    Please notify your building admin as a tech may be needed to resolve the issue. 

If you have access to multiple buildings/accounts using Swiftlane you can easily toggle between accounts via the Swiftlane app.  1. From the Swiftlane app you will press and hold the "Profile" butt...

If you have setup you Swiftlane profile so that you can receive your intercom calls via a Regular Phone Call, please be sure to save the phone number in your contacts so that you can confirm an int...

If you are a User/tenant/resident and have been added as a User in Swiftlane, you can first check the device to make sure you have been added in the Intercom Directory. Check the device by going to...

If you are logging in to the Swiftlane app for the first time, or you are already logged in but you notice the app is not responding or stuck on a specific page, please try the following steps to r...

If you would like to create PIN codes for your visitors, you can easily do this through the Swiftlane app. First go to your profile and click on Visitor Access. From here you will be able to auto g...

If you cannot find a User/Resident in the Intercom Directory, please make sure the correct User is assigned in the Directory. See picture below for reference.    If on your Intercom Directory you d...

If you are a tenant and would like to change the text displayed on the Tenant Intercom Directory, please contact your Admin so they can make the necessary adjustments. 

If you are noticing that your system continues to go offline it can be due to an unstable internet connection. Although the Swiftreader is connected via an ethernet cable, internet speed/connectivi...

If you use Okta as a platform to manage people within your organization or building and you would like to sync your Okta account with Swiftlane, we got you covered! This integration will allow you ...