Marcelino Diaz

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Activity overview

Latest activity by Marcelino Diaz
  • Marcelino Diaz created an article,

    How to unlock the door with a landline phone?

    If you are receiving intercom calls to a landline phone you will need to press 9 to unlock the door for a visitor. 

  • Marcelino Diaz created an article,

    How do I change the text displayed in the Tenant Directory?

    If you are a tenant and would like to change the text displayed on the Tenant Intercom Directory, please contact your Admin so they can make the necessary adjustments. 

  • Marcelino Diaz created an article,

    What is a workspace name?

    A workspace name is the name of your building. If you do not know your workspace name, please contact your Admin. You can also retrieve the workspace name from the email invite you received from Sw...

  • Marcelino Diaz created an article,

    How can I edit my name or email?

      If you are a User and would like to change your name or would like to use a different email address for your Swiftlane account, please contact your Admin. 

  • Marcelino Diaz created an article,

    I did not receive an invite to access the Swiftlane App

    If you are a new User and were recently added to the system you should have received an email inviting you to have access to your building. If you did not receive an email please contact your admin...

  • Marcelino Diaz created an article,

    How do I create a PIN code for a Visitor?

    If you would like to create PIN codes for your visitors, you can easily do this through the Swiftlane app. First go to your profile and click on PIN Code Management. From here you will be able to a...

  • Marcelino Diaz created an article,

    How do I create a PIN code for myself?

    If you would like to create a PIN code for yourself, you can do so within the Swiftlane app. Go to your profile and click on ACCESS PIN. You can assign yourself an auto generated PIN and change it ...

  • Marcelino Diaz created an article,

    Why am I not receiving Intercom calls from visitors?

    If you are a tenant and have been added as a User in Swiftlane, please contact the admin of your building to make sure they added you to the Tenant Directory in Swiftlane. Before you reach out to y...

  • Marcelino Diaz created an article,

    Why can't I Remote Unlock the door?

    If you are having trouble unlocking your door using the "Remote Unlock" button via the Swiftlane app, please check your Bluetooth settings within your mobile phone. Make sure your Bluetooth is enab...

  • Marcelino Diaz created an article,

    I'm a new User, why is my email not recognized when attempting to login?

    If you are having trouble logging in for the first time and you are receiving a notification to check your email and try again, please attempt the following.  1. Make sure when inputting your works...