Marcelino Diaz

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Recent activity by Marcelino Diaz Recent activity Votes
  • I did not receive an invite to access the Swiftlane App

    If you are a new User and were recently added to the system you should have received an email inviting you to have access to your building. If you did not receive an email please contact your admin...

  • How to test Swiftreader Internet Speed?

    If you are noticing that your system continues to go offline it can be due to an unstable internet connection. Although the Swiftreader is connected via an ethernet cable, internet speed/connectivi...

  • How can I edit my name or email?

      If you are a User and would like to change your name or would like to use a different email address for your Swiftlane account, please contact your Admin. 

  • Why can't I Remote Unlock the door?

    If you are having trouble unlocking your door using the "Remote Unlock" button via the Swiftlane app, please check your Bluetooth settings within your mobile phone. Make sure your Bluetooth is enab...

  • Error Message: Check Internet Connection (SwiftReader Troubleshoot)

    When your access control (Swiftlane reader) goes down and you’re not able to get access, here are a few troubleshooting tips.    The first thing to look for is making sure that the internet in the...

  • I Got A New Phone And Need Access To My Building

    If you got a new phone and cannot access your building using Swiftlane you will need to do the following. (This is to be able to Remote Unlock the door with your mobile phone.) Reminder: If you hav...

  • Why is my email not recognized when attempting to login?

    If you are having trouble logging in for the first time and you are receiving a notification to check your email and try again, please attempt the following.  1. Make sure when inputting your works...

  • I can't sign in

    If you are having trouble logging into to the app please make sure you are typing in your "workspace name" correctly. Please be sure there are no spaces before or after the workspace name, it is al...

  • How Do I Export Activity Feed Into A File?

    As an Admin you have many tools and resources available to you through the Swiftlane Admin Dashboard. If you need a report on the activity of your building, you can find it on the Dashboard.    You...

  • What is a workspace name?

    A workspace name is the name of your building. If you do not know your workspace name, please contact your Admin. You can also retrieve the workspace name from the email invite you received from Sw...