Marcelino Diaz

If you are a new User and were recently added to the system you should have received an email inviting you to have access to your building. If you did not receive an email please contact your admin...

If you are noticing that your system continues to go offline it can be due to an unstable internet connection. Although the Swiftreader is connected via an ethernet cable, internet speed/connectivi...

  If you are a User and would like to change your name or would like to use a different email address for your Swiftlane account, please contact your Admin. 

If you are having trouble unlocking your door using the "Remote Unlock" button via the Swiftlane app, please check your Bluetooth settings within your mobile phone. Make sure your Bluetooth is enab...

When your access control (Swiftlane reader) goes down and you’re not able to get access, here are a few troubleshooting tips.    The first thing to look for is making sure that the internet in the...

If you got a new phone and cannot access your building using Swiftlane you will need to do the following. (This is to be able to Remote Unlock the door with your mobile phone.) Reminder: If you hav...

If you are having trouble logging in for the first time and you are receiving a notification to check your email and try again, please attempt the following.  1. Make sure when inputting your works...

If you are having trouble logging into to the app please make sure you are typing in your "workspace name" correctly. Please be sure there are no spaces before or after the workspace name, it is al...

As an Admin you have many tools and resources available to you through the Swiftlane Admin Dashboard. If you need a report on the activity of your building, you can find it on the Dashboard.    You...

A workspace name is the name of your building. If you do not know your workspace name, please contact your Admin. You can also retrieve the workspace name from the email invite you received from Sw...