Marcelino Diaz

If you notice that the volume on your intercom is too low/high, do not worry! The volume for the intercom can be remotely adjusted through the Admin Dashboard. First you will need to click on Sites...

If you are having trouble accessing your door and the SwiftReader gives you a message stating "Unlock Action Failed", there is an issue with the door controller.   Here are some steps you can take ...

How do I restrict specific Access Group(s) from creating pins for visitors?  As an admin you are able to make adjustments to your workspace as well as make edits for the Users within your building....

If you are receiving intercom calls to a landline phone you will need to press 9 to unlock the door for a visitor.  Intercom calls will come from the following number: (240) 709-1512. 

If you would like to create a PIN code for yourself, you can do so within the Swiftlane app. Go to your profile and click on ACCESS PIN.    You can assign yourself an auto generated PIN and change...

If you are a new User and were recently added to the system you should have received an email inviting you to have access to your building. If you did not receive an email please contact your admin...

If you are noticing that your system continues to go offline it can be due to an unstable internet connection. Although the Swiftreader is connected via an ethernet cable, internet speed/connectivi...

  If you are a User and would like to change your name or would like to use a different email address for your Swiftlane account, please contact your Admin. 

If you are having trouble unlocking your door using the "Remote Unlock" button via the Swiftlane app, please check your Bluetooth settings within your mobile phone. Make sure your Bluetooth is enab...

When your access control (Swiftlane reader) goes down and you’re not able to get access, here are a few troubleshooting tips.    The first thing to look for is making sure that the internet in the...