Marcelino Diaz

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Activity overview

Latest activity by Marcelino Diaz
  • Marcelino Diaz created an article,

    Okta Integration

    If you use Okta as a platform to manage people within your organization or building and you would like to sync your Okta account with Swiftlane, we got you covered! This integration will allow you ...

  • Marcelino Diaz created an article,

    How Do I Adjust The Volume On The Intercom?

    If you notice that the volume on your intercom is too low/high, do not worry! The volume for the intercom can be remotely adjusted through the Admin Dashboard. First you will need to click on Sites...

  • Marcelino Diaz created an article,

    How to test Swiftreader internet speed?

    If you are noticing that your system continues to go offline it can be due to an unstable internet connection. Although the Swiftreader is connected via an ethernet cable, internet speed/connectivi...

  • Marcelino Diaz created an article,

    I Got A New Phone And Need Access To My Building

    If you got a new phone and cannot access your building using Swiftlane you will need to do the following. (This is to be able to Remote Unlock the door with your mobile phone.) Reminder: If you hav...

  • Marcelino Diaz created an article,

    I can't find a User/Resident in the Intercom Directory

    If you cannot find a User/Resident in the Intercom Directory, please make sure the correct User is assigned in the Directory. See picture below for reference.    If on your Intercom Directory you d...

  • Marcelino Diaz created an article,

    How Do I Export Activity Feed Into A File?

    As an Admin you have many tools and resources available to you through the Swiftlane Admin Dashboard. If you need a report on the activity of your building, you can find it on the Dashboard.    You...

  • Marcelino Diaz created an article,

    I can't sign in

    If you are having trouble logging into to the app please make sure you are typing in your "workspace name" correctly. Please be sure there are no spaces before or after the workspace name, it is al...

  • Marcelino Diaz created an article,

    How to unlock the door with a landline phone?

    If you are receiving intercom calls to a landline phone you will need to press 9 to unlock the door for a visitor.  Intercom calls will come from the following number: (240) 709-1512. 

  • Marcelino Diaz created an article,

    How do I change the text displayed in the Intercom Directory?

    If you are a tenant and would like to change the text displayed on the Tenant Intercom Directory, please contact your Admin so they can make the necessary adjustments. 

  • Marcelino Diaz created an article,

    What is a workspace name?

    A workspace name is the name of your building. If you do not know your workspace name, please contact your Admin. You can also retrieve the workspace name from the email invite you received from Sw...