Marcelino Diaz

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Activity overview

Latest activity by Marcelino Diaz
  • Marcelino Diaz created an article,

    I Got A New Phone And Need Access To My Building

    If you got a new phone and cannot access your building using Swiftlane you will need to do the following. (This is to be able to Remote Unlock the door with your mobile phone.) Reminder: If you hav...

  • Marcelino Diaz created an article,

    I can't find a Tenant in the Tenant Directory

    If you cannot find a User/Tenant in the Tenant Directory, please make sure the correct User is assigned in the Directory. See picture below for reference.    If on your Tenant Directory you display...

  • Marcelino Diaz created an article,

    How Do I Export Activity Feed Into A File?

    As an Admin you have many tools and resources available to you through the Swiftlane Admin Dashboard. If you need a report on the activity of your building, you can find it on the Dashboard.    You...

  • Marcelino Diaz created an article,

    I can't sign in

    If you are having trouble logging into to the app please make sure you are typing in your "workspace name" correctly. Please be sure there are no spaces before or after the workspace name, it is al...

  • Marcelino Diaz created an article,

    How to unlock the door with a landline phone?

    If you are receiving intercom calls to a landline phone you will need to press 9 to unlock the door for a visitor. 

  • Marcelino Diaz created an article,

    How do I change the text displayed in the Tenant Directory?

    If you are a tenant and would like to change the text displayed on the Tenant Intercom Directory, please contact your Admin so they can make the necessary adjustments. 

  • Marcelino Diaz created an article,

    What is a workspace name?

    A workspace name is the name of your building. If you do not know your workspace name, please contact your Admin. You can also retrieve the workspace name from the email invite you received from Sw...

  • Marcelino Diaz created an article,

    How can I edit my name or email?

      If you are a User and would like to change your name or would like to use a different email address for your Swiftlane account, please contact your Admin. 

  • Marcelino Diaz created an article,

    I did not receive an invite to access the Swiftlane App

    If you are a new User and were recently added to the system you should have received an email inviting you to have access to your building. If you did not receive an email please contact your admin...

  • Marcelino Diaz created an article,

    How do I create a PIN code for a Visitor?

    If you would like to create PIN codes for your visitors, you can easily do this through the Swiftlane app. First go to your profile and click on Visitor Access. From here you will be able to auto g...