Victoria-Wickman

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Activity overview

Latest activity by Victoria-Wickman
  • Victoria Wickman created an article,

    I cannot login to the Swiftlane app

    Download the Swiftlane mobile app from :     If you are logging in to the Swiftlane app for the first time, or you are already logged in but you notice the app is not responding or stuck on a speci...

  • Victoria Wickman created an article,

    How to properly wire the lock to the SwiftReader X?

      When you connect a device containing a coil, such as a relay or an electromagnetic lock, it is necessary to protect the intercom against voltage peak while switching off the induction load. For t...

  • Victoria Wickman created an article,

    How do I let my relative, nanny, cleaning vendor in my building?

    You can create a multi-use pin to provide your relative, nanny, cleaning person, etc that will need access to your building for a period of time.   Watch this quick screen recording to create a mul...

  • Victoria Wickman created an article,

    I want to answer my intercom calls via the app not a regular phone call

    Your Intercom Settings is mostly likely set to "Regular Phone Call" if you are just receiving a call from 240-709-1512. You can make this change yourself by going to your Profile page and clicking ...

  • Victoria Wickman created an article,

    Unsubscribed to the emails that come in when someone uses the PIN I created.

    You maybe receiving notifications every time someone uses a PIN you created b/c you did not toggle off the "Notify about usage" in the Optional Items.    You can turn off notification by navigating...

  • Victoria Wickman created an article,

    Where do I download the Swiftlane app?

    Download the Swiftlane mobile app from :  

  • Victoria Wickman created an article,

    How can I view if the Resident has an Intercom entry already or if I need to create one?

    You as the Admin can now view if a User/Resident has an intercom entry by going to Users menu and viewing the Intercom Settings column.      If you see "Edit" then that means the entry is there b...

  • Victoria Wickman created an article,

    How do I set up the office landline with Swiftlane?

    There are two options. You can leverage the front desk option to route calls to your office landline. Or you can setup a Intercom Directory for the Office line.    Front Desk Option: First step set...

  • Victoria Wickman created an article,

    How do I assign a keyfob/keycard/ or vehicle tag?

    If you purchased keyfobs, keycards, or vehicle tags directly from Swiftlane, the operations team pre-loads this under Hardware > Key Cards and Fobs. Please use the Filters at the top to enter the k...

  • Victoria Wickman created an article,

    SwiftReader X ADA surface mount installation

    SwiftReader X ADA height installation manual