Victoria Wickman

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Activity overview

Latest activity by Victoria Wickman
  • Victoria Wickman created an article,

    Invited a User but they have not received the invitation email?

    You don't necessarily have to have an invite to login to the Admin Dashboard. You will need to know what is the workspace name and email.  You would need to do is go to:  admin.swiftlane.com and ty...

  • Victoria Wickman created an article,

    Settings - Pass Settings

    To restrict certain User Groups from creating certain Visitors Passes got to Settings > Pass Settings and make those changes. 

  • Victoria Wickman created an article,

    How to add a family member/roommate/User?

    If you need to add a family member, roommate, or other employees to the Swiftlane system, please contact your Admin.  You can request this directly from your Swiftlane app > click Profile icon> cli...

  • Victoria Wickman created an article,

    How do I let my tenants/residents/ Users manage their own PIN access?

    If you would like your Users to manage their own access PIN codes without you generating the PIN codes you can go to Settings > look at PIN Settings > enable "Generate PINs automatically for all us...

  • Victoria Wickman created an article,

    Facial Recognition FAQs

    Face Recognition FAQ How is face recognition more secure than key cards? Key cards can be cloned with a cheap cloner, and are easily lost or stolen. Also, key cards cannot verify who is carrying th...

  • Victoria Wickman created an article,

    How do I let a visitor into the building?

    If you would like to create PIN codes for your visitors, you can easily do this through the Swiftlane app. First go to your profile and click on "Visitor Access". From here you will be able to auto...

  • Victoria Wickman created an article,

    Do you support outside of the US?

    At this time Swiftlane only supports locations in the US. If you are outside the US please sign up for our newsletter as we expand: https://www.swiftlane.com/subscribe-page/   

  • Victoria Wickman created an article,

    How to let someone in with your phone?

    There are two options for you when taking an Intercom call. You can make those changes by clicking on the Profile icon and selecting "Intercom Settings".        You can utilize the Swiftlane app an...

  • Victoria Wickman created an article,

    How do I send Intercom calls to go to my landline or mobile phone directly without the Swiftlane App

    You can setup intercom calls to go to your landline or come in as a regular phone call by going to your Profile > Intercom Settings > select "Audio-only via cell or landline" > add your number > cl...

  • Victoria Wickman created an article,

    Error message when clicking on Live View

    If you have received the error message "You do not have sufficient permissions to request call back to reader". First check to make sure that you have assigned "Door Access Groups" to the Live View...