Victoria Wickman

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Activity overview

Latest activity by Victoria Wickman
  • Victoria Wickman created an article,

    Can I restrict Visitor Passes to certain User Groups?

    1. Go to Visitor Access > Visitor Passes 2. Click on the gear icon at the top right corner (shown below)   3. Restrict single- and multi-use visitor passes to specific User Gr...

  • Victoria Wickman created an article,

    How do I submit a Support Ticket?

      Within your Admin Dashboard you will see a purple "Help" button. Click on "Help" and you can submit a support ticket to our team for any issues that may arise. Please include details that will as...

  • Victoria Wickman created an article,

    How do I receive Intercom calls via my cell phone?

      Intercom Calls on Mobile    Simply download the Swiftlane App on your phone and login with your admin email, in order to receive a guest intercom call directly on your phone.   Watch a video on ...

  • Victoria Wickman created an article,

    How do I deactivate a Visitors Pass?

    Select the Visitors Pass you would like to deactivate and then click on "Deactivate" in red. 

  • Victoria Wickman created an article,

    How do I create a Visitors Pass?

    You can create Single and Multi Use Passes under the "Visitors Access" screen.    Single Use Pass - NOTE: Deactivates after 5 minutes of PIN entry.   Multi-Pass- NOTE: You will set an Activatio...

  • Victoria Wickman created an article,

    How do I setup Tenant/Business Directory Intercom?

    Under "Visitors Access", you can setup Tenant/Business Directory Intercom. This will allow a Visitor to search for a Tenant or Business and call to whoever is the assigned User. How to enable Ten...

  • Victoria Wickman created an article,

    How do I assign Users to Front Desk Intercom?

      You can add a Front Desk Intercom User for each building. Under the Visitor Access, hit the “pencil” icon by the Site and add Users to receive intercom calls from the Swiftreader device. NOTE: Y...

  • Victoria Wickman created an article,

    My SwiftReader Access Point app is not locked down? Kiosk Mode

    Click on "Sites & Access Points", then click on the Access Point, scroll to the bottom to "SwiftReader Hardware" then you will see if your device is set to Kiosk mode or not. Also set your device ...

  • Victoria Wickman created an article,

    How do I reboot my Swiftreader?

      Click on "Sites & Access Points", then select the Access Point, and scroll to the bottom and click on the purple "Reboot" button to reset your device.   If you are noticing the SwiftReader isn't...

  • Victoria Wickman created an article,

    Can I change the Intercom labels?

      Customize your SwiftReader button labels according to your needs. Example: Tenants - can be changed to Directory in an office/multi-business setting. Front Desk can be changed to “After Hours”. ...