If you are a new User and were recently added to the system you should have received an email inviting you to have access to your building. If you did not receive an email please contact your admin so they can resend it. Make sure they have all the correct information, specifically your email.
Below is an example of the email you should receive.
Also please be sure to whitelist our IPs in your email settings to receive our emails:
Swiftlane Email IP Addresses to be Whitelisted