If you are a User/tenant/resident and have been added as a User in Swiftlane, you can first check the device to make sure you have been added in the Intercom Directory. Check the device by going to "I'm a Visitor" > click "Call Tenant/Directory" and then you can type to filter your name or unit # (depends on how your building chooses to display the directory) OR you can scroll to your name or unit #.
If you do not see your name or unit # then contact your Admin to ask them to add you to the Intercom Directory.
If you do see your name or unit #, select your name, click "Call" and see if your mobile phone receives the call. If you do not receive the call please check your app settings to make sure you have turned on all permissions and notifications. You can refer to this article to assist you with making sure you have the proper settings: I am not getting notifications when an Intercom Call is coming in?
Customer tip: My phone provider made me delete my blocked call list (although the Swiftlane number wasn’t on it) and reset my network settings.
If you still do not receive the Intercom Call please open a support ticket with us via the Swiftlane App, or email us: support@swiftlane.com.
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