I'm a User but cannot unlock the Access Point(s)/Door(s)? Victoria Wickman October 06, 2021 00:38 Updated Please contact your Admin as they forgot to assign you to a User Group in order to access the Access Point(s). Related articles Onboarding the Swiftlane App How do I assign User Group(s) to a User? How can I edit my name or email? Can I restrict Visitor Passes to certain User Groups? Security Settings Comments 0 comments Please sign in to leave a comment.