This article aims to provide a comprehensive guide on how to debug the Swiftreader X auto-reboot issue. This problem often arises due to insufficient power supply or improper installation of components. Follow these steps to identify and resolve the issue.

Symptoms:
- The Swiftreader X reboots every time access is granted.
- The device reboots when the Flash light (bulb icon) is turned on.
- The device operates in low power modes but fails when more power is needed (e.g., providing access, turning on the light, or using the microphone).

Potential Causes:
1. Insufficient Power Supply:
- The switch may be providing only 15 watts (PoE) instead of the required 30 watts (PoE+).
2. Improper Diode Installation:
- A door strike without a diode might cause reverse voltage, leading to device shutdown.

Debugging Steps:

1. Check the Power Supply:
- Verify the type of switch being used. Ensure it is a PoE+ switch (providing a minimum of 30 watts) and not just a PoE switch (providing 15 watts).
- If the current switch is not PoE+, recommend replacing it with a PoE+ switch.

2. Inspect Diode Installation:
- Ensure that a diode is installed between the lock and the relays. This prevents reverse voltage from causing device shutdown.
- Here is an example of what a properly installed diode should look like:

3. Steps to Power Cycle the PoE Switch:
- Unplug the Ethernet cable from the PoE switch.
- Wait for 10 seconds.
- Plug the Ethernet cable back in and check if the device comes back online.

4. Monitor Device Behavior:
- After ensuring the correct power supply and diode installation, monitor the Swiftreader X for stability.
- Test various functions like granting access, turning on the light, and using the microphone to ensure the device no longer reboots.

5. Further Investigation:
- If the issue persists, it may be necessary to contact support for a deeper investigation. Provide details of all steps taken and the outcomes.

Resolution Steps:

1. Replace with a PoE+ Switch:
- Inform the customer about the need for a PoE+ switch. The PoE+ switch ensures that the Swiftreader X receives adequate power for all its functions.

2. Install the Diode:
- If the diode is not installed, arrange for a technician to install it properly. Ensure that the technician follows the recommended setup.

Conclusion:
Following these debugging steps should help identify and resolve the Swiftreader X auto-reboot issue. Ensuring the correct power supply and proper diode installation are crucial for the stable operation of the device. For further assistance, please reach out to our support team.

Support Contact:
For additional support, please contact us at [email protected]