Often you will have multiple people living inside one apartment unit or you might have multiple front desk or receptionist staff that is handling front desk intercom. In both cases you need the ability for a visitor to dial an entry on the intercom but make an intercom call to multiple people. Swiftlane can allow you to set up intercom directory entry in a way that allows calling multiple people in parallel.
Whichever user is available first is able to pick up the call. This provides a great fallback and ensures your package deliveries and visitor calls are never missed. In this video we explain how that is done.