If you notice your device is not working properly, first try the Soft Reboot. This reboots our Access Point instead of the entire device.
Go to Sites & Access Point > click the gear icon by the Access Point having an issue and then select "Soft Reset". Give the SwiftReader time to react and then check to see if things have cleared out.
If that does not clear things out, you can remotely reboot the entire device by clicking the "Edit" option from the gear icon by the Access Point with the issue. Then scroll till you see "SwiftReader Hardware" and click the purple "Reboot" button. Press this only once and allow your device to remotely reboot entirely.
If your device still does not work properly please open a support ticket with our team by emailing firstname.lastname@example.org and providing all the details of how the device was behaving, steps you took to resolve the issue, and how it is still behaving after those steps. Videos, pictures and as much details as you can provide us can help us pinpoint the issue.