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STid reader does not work when I secure it to the door/gate?
STid reader does not work when I secure it to the door/gate?
Saurabh Bajaj avatar
Written by Saurabh Bajaj
Updated over a week ago

Are you attaching the STid reader to a metal surface?

STid readers should not be installed directly on metal surfaces, as advised in the Installation Guide included in the packaging.

You should place a 2" thick plastic between the reader and metal surface as it will cause interference. You can obtain some from Swiftlane if needed.

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