If you are experiencing a frozen screen or any intercom-related issues, you can try the following power cycle steps to resolve the problem.

Additional Steps for the White POE Switch

1. Locate the white Ubiquity POE Switch: Find the white Ubiquity POE switch associated with the system as shown in the below image reference.
2. Check if the POE Switch is Powered Up: Ensure the POE switch is receiving power and your internet connection is good. LED light should be blue.
3. Repeat the Power Cycle Steps: Unplug the Power supply wire from POE switch, wait for 30 seconds, and then plug it back in. (make sure after you are perform this step the intercom should go Complete Black / off )
4. Check the Intercom: Verify if the intercom turns on after performing the above steps.

Steps to get the Teltonika Router back online (Only if the account is Using cellular router)

Unplug the Power Cable: Disconnect the power cable from the Teltonika cellular router and wait for 15 seconds before plugging it back in.
Unplug the Ethernet Switch: Disconnect the Ethernet port from the Teltonika Router.
Wait for 30 Seconds: Allow a brief period for the device to fully power down.
Plug the Ethernet cable Back In: Reconnect the Ethernet cable to the Teltonika port.

​Follow-Up

If these steps do not resolve the issue, please consider the following:

- Service Call Approval: Contact our support team to schedule a service call. Please note that there will be a service fee for the visit, and we require your approval to proceed.