Connection Name & Description: Free text, it can be anything to identify Swiftlane-Brivo Integration

Client Id: Copied from Brivo Portal

Client Secret: Copied from Brivo Portal

API Key: Customer admin to get this from Brivo Team manually

The customer admin who has admin rights on Brivo Portal should be able to do these steps:

Login to https://access.brivo.com/ and go to the Configuration → Applications Management section on the left panel. Select “Application Management” tab

Application Name & Description: Free Text, provide Name and Desc to identify the Swiftlane Integration

Authentication Type: Select ‘3-legged’ radio button

Redirection URL: Always use this URL for Production integrations →Brivo https://admin.swiftlane.com/integrations/access-control-systems/brivo/

Client ID: Click on info icon against the newly created application. It’ll open a modal with details as shown below. Copy Client ID from it

Client Secret: Copy Client Secret from same modal

API Key: Customer Admins need to get it from the Brivo team.

Connection Name and Description is the same as provided during creating the connection. These are editable and need to click “Save” button to save any changes made

“Turn on Auto Sync” toggle button: This is on by default. When it’s ON, Swiftlane will attempt sync with Brivo every 2 hours

“Auto Send Email Invites to New Users” toggle button: On by default. When it’s ON, Swiftlane will automatically send invites to newly added users from Brivo sync

“Delete Connection” button will delete the entire connection with Brivo

The drop down will populate a list of User groups from Brivo’s account which is added in connection. Admins can choose which of the User Groups they want to sync with Swiftlane. This is to provide filters for customer admins to choose which set of users they want to replicate in Swiftlane. They can choose all user groups or select only few

Swiftlane will create the corresponding User Groups immediately when selected in dropdown and will have 0 users till the sync with Brivo happens

When manual or auto Sync runs, all the users from selected Brivo User groups will be added in Swiftlane and users will be automatically mapped to their corresponding User Groups

For each door where Swiftlane reader is installed, we need to create an Access Point (Door) within Swiftlane MANUALLY, same as we do for regular customers.

This also includes Sites which also need to be created MANUALLY within Swiftlane

We DO NOT need to have 1:1 mapping for Swiftlane site to Brivo technically, but it’s recommended to have 1:1 mapping for Brivo-Swiftlane Sites and Access Points (Doors) for ease of understanding

In this section, Admins can map a Swiftlane Door to one or more Brivo doors. The meaning is, when the Swiftlane door is unlocked with valid access, it’ll trigger Unlock request to Brivo for all the mapped Brivo Doors

Admins can add as many Swiftlane Doors and map them to corresponding Brivo doors

Swiftlane allows to automatically create intercom entries for users inside specific Brivo Groups

Admins need to select a Swiftlane Site from dropdown and select Swiftlane User Groups to create Front Desk Intercom recipients and Tenant Directory entries for that site

Admins can add one or more Swiftlane sites and configure to create Front Desk and Tenant Directories for those sites

This error occur when Admin is not using the correct User ID , even after filling the correct details in step 3

Follow the same process from step 6 to step 9 , if you face the below error: