If you're unable to sign in to the Swiftlane app, it could be due to an incorrect workspace name, an incorrect email address, or an account that hasn't been registered with Swiftlane.
What Could Be the Issue?
You're entering the incorrect workspace or building name.
You're using an email address that is not registered with Swiftlane.
Your account is registered under a different email address.
Your email address is registered, but your account is associated with a different workspace.
Your account may be inactive or deactivated.
Step 1: Find Your Workspace Name
If you don't know your workspace name:
Open the Swiftlane app.
Tap "Don't know your building/workspace name?"
Enter your email address and follow the instructions.
Check your email for a message from [email protected] containing your workspace name.
If you receive the email, copy the workspace name and proceed to sign in.
If you don't receive the email, your email address may not be registered with Swiftlane. Try another email address or contact your building administrator.
Step 2: Sign In to the App
Open the Swiftlane app.
Enter your workspace name.
Enter your registered email address.
Tap "Email me the login code."
Check your email for the login code and enter it to complete the sign-in process.
If your phone number is associated with your account, you may also be able to use it to sign in.
Still Having Trouble?
Contact your building administrator to verify your account.
You can also reach Swiftlane Support:
Email: [email protected]
Phone: 888-884-4005
Our support team can help check your account status and workspace association.