How to Restore Swiftlane Access on Your New Phone
Have you recently purchased a new phone or switched to a different device and are unable to access your building through the Swiftlane app?
You can easily restore your access by downloading the Swiftlane app and logging in with your existing account.
Follow the steps below to regain access to your building using Remote Unlock.
Before You Begin
If you have already set up Face Recognition or a PIN for your building, you can continue using these access methods without logging into the Swiftlane app on your new phone.
Face Recognition: If your face scan is already registered, you can access the building using facial recognition.
PIN Access: If you have an active PIN, you can continue using it to unlock the door.
To use Remote Unlock through the Swiftlane mobile app, you'll need to log in on your new phone.
Step 1: Download the Swiftlane App
Download the Swiftlane app on your new phone.
Android: Open the Google Play Store.
iPhone: Open the Apple App Store.
Search for "Swiftlane" and install the app.
Step 2: Find Your Building or Workspace Name
When you open the Swiftlane app, you'll be asked to enter your building's account name, also known as the workspace name.
If you don't remember your building's workspace name, you can retrieve it directly through the app.
Option 1: Find your workspace name using your email address
Open the Swiftlane app on your new phone.
Select the option "Don't know your building/workspace name?"
Enter the email address associated with your Swiftlane account.
Follow the instructions to retrieve the workspace name associated with your email address.
You can then use the correct workspace name to continue logging in.
Option 2: Check your original Swiftlane invitation email
Your workspace name is included in the invitation email you received when your building administrator first invited you to Swiftlane.
Search your inbox for the original Swiftlane invitation email. Be sure to check your spam or junk folder as well.
Option 3: Contact your building administrator
If you're unable to retrieve your workspace name using the above options, contact your building administrator or property management team. They can provide you with the correct workspace name.
Important: Your workspace name is typically a single word, written in lowercase, without spaces.
Step 3: Log In to Your Existing Account
Once you have your building's workspace name:
Enter the workspace name in the Swiftlane app.
Enter your registered email address.
Follow the login instructions displayed on your screen.
Depending on your account's login method, you may be asked to enter your password or verify your identity using a one-time code sent to your registered email address.
If prompted, check your email, retrieve the verification code, and enter it in the Swiftlane app to complete the login process.
Important: Make sure you use the same email address associated with your existing Swiftlane account. You do not need to create a new account.
Step 4: Enable Notifications and App Permissions
Once you're logged in, ensure that the Swiftlane app has the necessary permissions enabled on your new phone.
We recommend checking the following settings:
Enable notifications for the Swiftlane app.
Allow the app to access the required permissions.
Ensure that your phone has an active internet connection.
These settings help ensure that you can receive calls and notifications from the Swiftlane system.
Step 5: Test Your Building Access
Once you've successfully logged in, you should be able to use Remote Unlock through the Swiftlane app.
Open the app and test the Remote Unlock feature when you're at your building's entrance.
You're all set! Your new phone is now ready to use Swiftlane for building access.