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How do I receive Intercom calls on my landline or mobile phone without using the Swiftlane App?

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Written by Nikki Kumar H

If you prefer to receive intercom calls as regular phone calls instead of answering them through the Swiftlane mobile app, you can configure your intercom calling preference to use your mobile phone or landline.

This allows you to receive calls from visitors and unlock the door directly from your phone.

Set up Intercom Calls on Your Phone

Follow these steps to update your intercom calling preferences:

  1. Open the Swiftlane mobile app.

  2. Go to your Profile.

  3. Select Intercom Settings.

  4. Choose Audio-only via cell or landline.

  5. Enter the mobile phone number or landline number where you would like to receive intercom calls.

  6. Tap Save to apply your changes.

Once saved, incoming intercom calls will be directed to your selected phone number as regular phone calls.

How do I unlock the door during a call?

When a visitor calls you from the intercom:

  1. Answer the incoming call on your mobile phone or landline.

  2. Speak with your visitor to confirm their identity.

  3. When you are ready to let them in, press 9 on your phone's keypad.

  4. The door will unlock, allowing your visitor to enter.

Note: Make sure you press 9 using your phone's keypad during the active call.

Which phone number will the intercom call come from?

Intercom calls will come from the Swiftlane phone number:

+1 (240) 709-1512

You can save this number in your phone's contacts as Swiftlane Intercom to help identify incoming calls.

Not Receiving Intercom Calls After Setup?

If you have set up Intercom Call Routing to receive calls on your mobile phone or landline but are still not receiving calls, follow these troubleshooting steps.

  1. Save the Swiftlane intercom phone number +1 (240) 709-1512 in your phone's contacts.

  2. If you use a landline, save the number in your contacts if your phone supports this feature.

  3. Check your phone's spam, blocked calls, or call-filtering settings to make sure the Swiftlane intercom number is not being blocked.

  4. If the number is marked as spam, remove it from the spam list and allow calls from this number.

Still Need Help?

If you are still unable to receive intercom calls or unlock the entrance, please contact Swiftlane Support for assistance.

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