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How to let someone in with your phone?

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Written by Nikki Kumar H

When a visitor arrives at your building, they can call you through the Swiftlane intercom. You can answer the call and unlock the entrance directly from your phone.

There are two ways to let your visitor in:

  • Swiftlane App: Answer the video call and tap Unlock Door.

  • Regular Phone Call: Answer the call and press 9 on your phone's keypad.

1. Choose How You Receive Intercom Calls

You can select your preferred calling method in the Swiftlane app.

  1. Open the Swiftlane app.

  2. Tap the Profile icon.

  3. Select Intercom Settings.

  4. Choose how you want to receive intercom calls.

2. Let Your Visitor In Through the Swiftlane App

If you receive intercom calls through the Swiftlane app:

  1. Answer the incoming intercom call.

  2. Speak with your visitor to confirm their identity.

  3. Tap Unlock Door on the call screen.

  4. The entrance will unlock, allowing your visitor to enter.

3. Let Your Visitor In Through a Regular Phone Call

If you receive intercom calls as regular phone calls, you can unlock the door using your phone's keypad.

  1. Answer the incoming call.

  2. Speak with your visitor to confirm their identity.

  3. Press 9 on your phone's keypad during the call.

  4. The entrance will unlock, allowing your visitor to enter.

Not Receiving Intercom Calls?

If you are not receiving intercom calls, follow the troubleshooting steps below based on how you receive your calls.

If You Receive Calls Through the Swiftlane App

Make sure notifications are enabled on your phone so you don't miss incoming intercom calls.

For instructions on enabling notifications, refer to our Help Center article:

I am not getting notifications when an Intercom Call is coming in?

If You Receive Regular Phone Calls

If you receive intercom calls through a cell phone or landline, the call may sometimes be marked as spam or blocked by your phone service provider.

To help prevent this:

  1. Save the Swiftlane intercom phone number +1 (240) 709-1512 in your phone's contacts.

  2. If you use a landline, save the number in your contacts if your phone supports this feature.

  3. Check your phone's spam, blocked calls, or call-filtering settings to make sure the Swiftlane intercom number is not being blocked.

  4. If the number is marked as spam, remove it from the spam list and allow calls from this number.

Still Need Help?

If you are still unable to receive intercom calls or unlock the entrance, please contact Swiftlane Support for assistance.

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