Would you like to give a family member or roommate access to your building through the Swiftlane system?
You can request to have them added to your building by contacting your building administrator.
How to Request Access for a Family Member or Roommate
Follow these steps to contact your building administrator through the Swiftlane mobile app:
Open the Swiftlane app on your phone.
Tap the Profile icon.
Select Help Center.
Tap Contact Admin.
Submit a request to add your family member or roommate to the building.
Information to Include in Your Request
To help your building administrator create the new user's profile, please provide the following information:
First Name: The new user's first name.
Last Name: The new user's last name.
Email Address: The user's email address.
Phone Number: The user's phone number.
Preferred Intercom Directory Name: The name you would like displayed on the building's intercom directory.
Preferred Intercom Directory Name: This is the name visitors will see when searching for the user on the building's intercom. Please specify your preferred display name when submitting your request.
What Happens Next?
Your building administrator will review your request and add the individual to the building's Swiftlane system.
Once their profile has been created, they can receive an invitation over the email to set up their Swiftlane account and access the building, depending on the access permissions assigned to them.
To help speed up the process, we also recommend reaching out to your building administrator in person after submitting your request.
Note: Family members and roommates must be added as separate users to the building's Swiftlane system. Each user should have their own account to access the building through the Swiftlane app.