Do Not Disturb (DND) mode on iOS is a useful feature for silencing incoming notifications and calls. However, if you're using the Swiftlane app for Intercom access control and want to ensure that you receive important notifications even in DND mode, you can add the Swiftlane app to the excluded list. In this article, we'll guide you through the process step by step.

1-Swipe down from the top right of your iPhone to access the settings page. Look for the Focus icon which is highlighted in blue color in the image below.

Tap on the Focus icon to open a screen with different focus modes. Choose the 'Do Not Disturb' mode.
Click on the 'Settings' button beneath highlighted in blue color in Do Not Disturb option.

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2-Once you hit the settings you need to click on apps to add Swiftlane application. Please refer the highlighted option in the the image below.

Step 3: Add Swiftlane to Excluded List- In the Allow Notifications From settings, click on the Add (+) symbol locate the Swiftlane app and add it in the list.
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4-With Swiftlane now allowed to send notifications and configured for DND settings, you should be able to receive Intercom call notifications from the Swiftlane app even when your iOS device is in DND mode.
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By adding the Swiftlane app to the Do Not Disturb excluded list on your iOS device, you can ensure that you never miss an Intercom call notification even when your device is in silent mode. This simple adjustment allows you to stay connected and responsive while maintaining the convenience of DND.