Visitor PINs give guests, vendors, and deliveries temporary access using a PIN, either generated by Swiftlane or one you choose. You can create them from the Visitor Pins page of the Swiftlane admin dashboard.
There are two types:
Pass type | Best for | How long it works |
Single Use Pass | A one-time visit or delivery | Deactivates 5 minutes after the visitor first enters the PIN, or at the deactivation time, whichever comes first |
Multi Use Pass | Repeat visits over a set period (cleaners, contractors, guests staying a few days) | Works as many times as needed until the deactivation date and time |
Before you start
You need access to the Swiftlane admin dashboard.
You can only create passes for the sites and access points you have access to.
Have the visitor's name and email ready if you want Swiftlane to email them the PIN.
Know the date and time the visitor should be able to start entering, and when access should end.
Create a visitor PIN
Step 1: Log in to the admin dashboard
Log in to the Swiftlane admin dashboard.
Step 2: Open Visitor Pins
In the left menu, click Visitor Pins.
Step 3: Add a new visitor PIN
Click Add Visitor Pin at the top of the page.
Step 4: Fill in Pass Information
Pass Type: choose Single Use Pass or Multi Use Pass.
Pin Name: type a name or pick one of the suggestions, such as "Amazon Delivery" or "Cleaner – Unit 204".
Pass Description: a short note about the visit.
Activation date and Time: when the PIN starts working. The date defaults to today.
Deactivation date and Time: when the PIN stops working.
Step 5: Fill in Grant Access
Site: the property the visitor needs to access.
Access Points: the doors the visitor can open.
Floors (optional): limit the visitor to specific floors you have access to.
Units (optional): limit the visitor to specific units.
Time Zone: check that it matches the site's local time, so the PIN activates and expires when you expect.
For each site, select at least one access point, floor, or unit.
Note: If you need a PIN for sites in different time zones, create a separate visitor PIN for each site.
Step 6: Add optional details
Visitor Name and Visitor Email.
Notes: any instructions for the visitor, such as where to park or which entrance to use.
Visitor Pin: leave Auto-generate selected for a system-generated PIN, or choose Create Your Own Pin and type the PIN you want.
Send this pass to visitor by email: check this to email the PIN to the visitor. A visitor email is needed.
Get Pin Usage Alerts: checked by default, so you're notified when the PIN is used.
Step 7: Create the PIN
Click Create.
After you create the PIN
The new PIN appears on the Visitor Pins page.
If you chose to email the visitor, they'll receive their PIN by email.
The visitor enters the PIN on the SwiftReader keypad at any of the selected doors during the active window.
Manage visitor PINs
All visitor PINs are listed on the Visitor Pins page. Use the filters at the top to find a PIN by Name, Status, Site, or Created By, or check Show My Pins to see only the PINs you created.
Delete a PIN: check the box next to one or more PINs, then click Delete next to Actions. The PIN stops working once it's deleted.
Change a PIN: to change the doors, dates, or visitor, delete the existing PIN and create a new one.
Tips and troubleshooting
PIN not working: check that the current time is between the activation and deactivation times, and that the visitor is at one of the selected access points.
Single Use Pass stopped working: it deactivates 5 minutes after first use. Create a new pass, or use a Multi Use Pass for repeat visits.
Visitor didn't get the email: check the visitor email for typos and ask them to check spam. You can also share the PIN from your confirmation email yourself.
Can't see a site or door: you can only create passes for sites and access points you have access to. Ask your account admin to update your permissions.
Still need help? Contact Swiftlane Support at [email protected] or +1 888 884 4005.